GTC
General online Terms and Conditions (GTC) La Mascarade SARL (hereafter: La Mascarade). April 2020
Mascarade Online Shop is the virtual subsidiary of La Mascarade SARL
Mascarade | ONLINE SHOP | 2 rue des rois | CH-1204 Genève GE
Generalities
The present general online terms and conditions of the company La Mascarade SARL govern the contractual relationships between Mascaradeshop online store, virtual subsidiary of La Mascarade SARL, and the customer (hereafter referred to as “the customer”) using its proposed services. They apply exclusively to orders places on Mascarade Online Shop as appropriate.
Mascarade Online Shop proposes a selection of the items and services available in our stores. A certain number of times can be exclusively available in our online store. The product offer and services on Mascarade Online Shop are only applicable if displayed on the website and online available while stocks last.
Pictures are simply shown on Mascarade Online Shop for illustrative purposes, and are by no means binding.
II. Guarantees
On Mascarade Online Shop, the customer disposes of different types of products in perfect condition. Some of our products are vintage, and can have some signs of age, but in perfect condition although vintage.
The customer is to examine the delivery goods at reception. Possible product defects or shipping errors must be reported to Mascarade customer service in detailed written form immediately, however at the latest 10 days after reception of the goods. In case of late notice, the goods are deemed as accepted and all claims under guarantee will be declined.
In case of on-time notice, the defective goods are to be returned to La Mascarade, 2 rue des rois, CH - 1204 Geneva GE in their original packaging and in the delivery box used for shipping. If the complaint is justified, La Mascarade reserves the right to choose the way the deficiency is remedied, either by reparation of the defect, or the refund of the defective goods. The customer can also come to our store and have our in-store team examine the defect.
The delivery boxes were developed for our online store. The packaging is sustainable, is mostly made of recycled paper and is meant to be reused for returns and exchanges.
III: Registration and account
In order to be able to use certain services proposed by La Mascarade, and in particular to place order on the Mascarade Online Shop, the customer needs to create an account which he can modify or delete at any time. The personal information is to be filled in accurately.
Further to the registration, the customer will receive a confirmation e-mail. In order to go to “My account”, the customer has to sign in with his or her e-mail-address and password. His personal space gives access to personal information and the customer’s order history. He or she can also register the number indicated on his or her Adagio card in order to collect points.
Only consumers residing in Switzerland or in Liechtenstein can place orders. The shipping address has to be in Switzerland.
IV. Orders
1. PLACE AN ORDER
Purchases on the Mascarade Online Shop are exclusively reserved for customers who are correctly registered with accurate information.
After having picked size, colour and quantity of the desired article(s), the customer is to add the article to “My Cart “. The next steps are to check and accept possible delivery expenses, the declaration of personal data protection, the right of withdrawal (10 days), and the payment method. To finalize the order, the customer must click on “Send the order”.
After each placed order, Mascarade Online Shop confirms the latter to the customer by e-mail. The order is effective at reception of the said confirmation. However, for the order to be definite, Mascarade Online Shop has to accept the order.
The customer cannot modify or cancel his orders via his customer account. For questions concerning orders, the customer service will be happy to help by phone (022 329 17 00) or e-mail: info@mascaradeshop.ch
Any use of this website for professional or commercial purposes, for example to resell articles to third parties, is strictly prohibited. In case of breach, the customer is exposed to immediate exclusion and can face a suit for damages by La Mascarade SARL. In certain exceptional cases, La Mascarade can limit the maximum number of deliverable items by customer.
Mascarade Online Shop retains the right to accept any order placed via www.mascaradeshop.ch
2. PRODUCT AVAILABILITY
In spite of all the precautions taken by La Mascarade to ensure the most accurate information concerning the availability of the proposed articles, it can happen that several items deemed available at the moment of the order no longer are. Should one or more items of the order be permanently unavailable, La Mascarade will be obligated to cancel the order partially or entirely.
V. Prices
All prices displayed on the Mascarade Online Shop are indicated and exclusively payable in Swiss Francs. They include VAT. This is also applicable to prices including discounts. BG Online Shop reserves the right to modify prices at any time.
The prevailing prices are the same in-store and online. However, some promotional offers may only apply to the Online Shop.
The price invoiced to the customer is the operative price at the moment of the order, and is also indicated on the order confirmation.
Packaging and shipping costs are borne by Mascarade Shop and are not invoiced to the customer. Exceptions are expressively notified.
VI. Payment methods
Mascarade Online Shop proposes the following payment methods: Visa, MasterCard, American Express, through our payment provider Stripe.
A. Payments
CARD PAYMENT
The customer can purchase articles by credit card. All payments take place in a secure space applying the highest security standards (https://).
We and our payment partners use encrypted and entirely secure transmission and payment methods. Furthermore, Mascarade Online Shop does not register any information concerning your payments.
Transactions are debited once the order is shipped, after control of the credit card information and the payment withdrawal approval by the credit card provider and order confirmation by Mascarade Online Shop.
Any payment by credit card is treated by our partner STRIPE Payment Services. The data is encrypted and transferred to STRIPE Payment Services for treatment.
RECOVERY PROCEDURES
Should La Mascarade have to take legal action against a customer for default in paying, his or her right to use the billing process for payment will be permanently revoked. La Mascarade also reserves the right to freeze the accounts held within La Mascarade by any customer who fails to clear his or her debts despite repeated reminders. Any possible renewed registration on Mascarade Online Shop using either incorrect or false information would fall within articles 146 and 147 of the Swiss penal code as swindling and fraudulent behaviour. La Mascarade is entitled to cancel or suspend an order if:
a. customer solvency is rejected or doubtful;
b. the customer is subject to more than one debt collection claim;
c. any dishonest intent is justifiably suspected.
VII. Delivery
Mascarade Online Shop exclusively ships ordered goods to Switzerland Due to legal reasons and until further notice, orders placed for countries beyond these areas cannot be processed. The delivery will take place between 1 and 5 days after reception of the order. Delivery delays may not give rise to any claims for compensatory damages.
Packaging and shipping costs are borne by Mascarade Online Shop and are not invoiced to the customer. Exceptions are expressively notified.
VIII. Right to restitution / Returns
The customer has the right to return unworn articles within 14 days of the invoicing date, which is indicated on the invoice enclosed in your delivery box, by post or by bringing them directly to our store.
After that date La Mascarade retains the right to refuse the return.
By Swiss Post
The customer has to contact us by email, info@mascardeshop.ch and notify us of the return. Charges of return will be at the customer expense.
At reception of the products, the Mascarade Online Shop team will carry out a quality control.
All returned items must be in their original condition and neither have been worn nor washed. They must also be shipped back in their original packaging. Failing which, Mascarade Online Shop is entitled to refuse to take them back and/or may claim for damages.
In case of return by post, the customer will bear all costs and risks in association with the shipping of the goods.
Shoes must be returned unworn and in perfect condition in their intact original packaging (shoe box). The latter cannot be used as delivery box.
Perfumes and cosmetics cannot be returned.
For hygienic reasons, we do not accept returns of bathing suits and lingerie articles.
In-store returns
Our La Mascarade store in Geneva accept returns free of charge during our opening hours, within 14 days of the invoicing date. The customer must come with the printed invoice and hand it over to our in-store team.
Our teams will then check the quality of the products.
IX. Refunds
Should all above-mentioned conditions be met, the returned object may be refunded (or exchanged, however, this will only be possible in-store).
Refunds are carried out by the same payment method as the one chosen for paying the order. The refund is effective at reception in-store or by post.
Our in-store team can refund the return by credit card only if the same credit card was used for the order. The refund cannot reflect exchange rate fluctuations.
Refunds on a gift card are carried out with immediate action in-store. Should the return be shipped to us by post, a new card is issued and sent by post at reception date of the return.
X. Reservation of ownership
The ordered goods remain in the ownership of La Mascarade SARL, until their complete payment. The group is entitled to request their return in their original condition in case of default of payment of already delivered goods. La Mascarade reserves the right to press charges and to claim damages.
XI. Product Quality
Mascarade Online Shop offers an array of premium vintage and luxury designer products. Mascarade guarantees the authenticity of all products sold in our Mascarade Online Shop. Our product lines boast the highest level of quality of fabrics, designs and finishing.
Should the customer wish to make any type of claim, he or she can contact La Mascarade’s customer service (from Monday to Friday from 8 am to 12 am and from 1 pm to 5 pm) by phone or e-mail:
In-store: +41 22 329 17 00
If the customer is not entirely satisfied or if delivered products do not match his or her order, we kindly ask the customer to keep the items and related documents in their packaging and to contact us.
XII. Discrepancies
Products made available in our online boutique are merchandised using digital picture representations of actual items. Minor differences may exist through this process, however this cannot be considered in any way as a product imperfection.
XIII. Data and privacy protection
We believe that data protection and the respect of our customers’ private sphere are essential. The information on the customer’s Masrade Shop Online’s account are exclusively used in the context of his or her business relation with La Mascarade. The information is neither shared nor sold to third parties.
La Mascarade follows the code of ethics of remote trading established by the Swiss association of mail order (ASVPC).
The customers’ bank information is never in our possession, as all banking transactions are carried out by totally secured and encrypted transmission by our payment partners.
Bongénie Grieder will only store information that is necessary for the customer service.
To create an account in the Mascarade Online Shop, the customer must provide personal information. He or she will be asked to enter his or her gender, first and last name, e-mail address, date of birth, address and phone number. Information highlighted by * is mandatory for the correct processing of orders. Without these pieces of information, Mascarade Online Shop cannot treat the customer’s orders.
None of the information is communicated to a third party, with the exception of our service providing partners. The latter require the relative data to process the orders, payments, shipments, credit rating inquiries or statistical analysis only. They do not have any rights as to using the data in their own interest. Information flow is therefore reduced to a minimum.
Mascarade Online Shop makes use of persistent cookies. Their purpose is simply to register customer transactions, enhance further visits on our website and future orders by allowing us to adjust our offer to his or her preferences. You can authorize cookies from the security parameters found in your browser options.
La Mascarade uses Google Analytics to draft anonymous reports on Mascarade Online Shop user activity. Google Analytics is a tool used only for La Mascarade internal market analysis as we look to adapt Mascarade Online Shop services to our customers’ needs.
Any personal information recorded on our website (address, purchases) are processed with stringent confidentiality guidelines. Our customers can easily edit or delete this information anytime they choose along with their login, account or address via “My account” and “My personal information”.
XIV. Modifications
We reserve the right to modify the above sales terms and conditions – of which the last applicable update is always displayed.
Conditions pertaining to the use of our website are subject to Swiss regulatory provisions and their meaning is to be determined in compliance with Swiss law.
XV. Applicable law | Jurisdiction
Swiss law is applicable to the above sales terms and conditions as well as to any related process or transaction.
In case of a dispute and should the customer be the defendant, the judicial authorities at his or her domicile shall have jurisdiction. Should the customer be the plaintiff, he or she can choose to bring legal action either before the Geneva courts as the jurisdiction of La Mascarade Sarl’s headquarters, or before the Geneva courts and the jurisdiction of La Mascarade SARL's subsidiary.
